Let process improvement be a collaborative effort and welcome participation from any and all employees. “People resist change that is imposed on them. But if they help define the changes, they will own them” [5]. Let employees at your company own change by encouraging them to suggest solutions to problems they encounter day-to-day. If you don’t think a suggested solution is the best solution, work with them to find a better solution. Try to avoid telling coworkers or employees, “we don’t want to introduce unnecessary process.” Great products are made through collaboration and iteration, and so is great company process.

Couldn’t agree more. Processes that are imposed by managers are stifling, because the person who develops the process doesn’t feel the pain if the process sucks; processes that are developed by collaboration among peers are liberating.