I hate posts like this. I just read the content and wondered why someone that doesn’t work at Stripe is so concerned with their processes yet makes no recommendations or raises any concerns. Once I finished reading I noticed in the upper right corner that this weblog is for a startup that “turns your email into a simple, powerful collaboration tool.” and I feel like I’ve just been spammed.
@jcs It was never my intention to mislead any of the readers. The post content was pretty good in pointing out ways how customer support can be handled right from email itself and that a company like Stripe was already doing so.
Yaa, our product works over email and we mostly blog about email productivity and ways of improving email usage. I thought this post might be a good read and so I went ahead.