13th September 2019: We submitted the issue to firstname.lastname@example.org
18th September 2019: Apple asked us the resend the screen shots
10th October 2019: Apple told us that they were planning to address this issue in a future update
30th October 2019: Apple released version 12.10.2 of iTunes but did not fix the issue
We asked several times about this case but no answer from Apple
9th December 2019: We informed Apple that we would release a public post about this issue on 12th of December (90 days since the initial submission)
11th December 2019: Apple released version 12.10.3 of iTunes but did not fix the issue
12th December 2019: still no answer, post has been published
Is this normal?
Unfortunately it feels like it’s getting more common.