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This book has been out a while, but seems they released it under Creative Commons, and is now available online for free (legally)!

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    Favorite Passage:

    Chubby [Bur06] is Google’s lock service for loosely coupled distributed systems. In the global case, we distribute Chubby instances such that each replica is in a different geographical region. Over time, we found that the failures of the global instance of Chubby consistently generated service outages, many of which were visible to end users. As it turns out, true global Chubby outages are so infrequent that service owners began to add dependencies to Chubby assuming that it would never go down. Its high reliability provided a false sense of security because the services could not function appropriately when Chubby was unavailable, however rarely that occurred. The solution to this Chubby scenario is interesting: SRE makes sure that global Chubby meets, but does not significantly exceed, its service level objective. In any given quarter, if a true failure has not dropped availability below the target, a controlled outage will be synthesized by intentionally taking down the system. In this way, we are able to flush out unreasonable dependencies on Chubby shortly after they are added. Doing so forces service owners to reckon with the reality of distributed systems sooner rather than later.