1. 16

  2. 6

    There’s still so much low-hanging fruit in this area, it’s kind of ridiculous. However, in my experience, this stuff doesn’t change unless it’s causing more churn (users leaving), or lack of sales. This is still awful in the “enterprise” space because the users aren’t the ones making the decision about which product/service to use. Sometimes “pretty” overwhelms “usable”, but I don’t see that changing anytime soon.