I wonder if the results would’ve been the same had the users been given paper forms instead of computers.
At some point we just end up in infantalizing our software for morons. That’s fine and accessible and accommodating, mind you, but that also means that we have to give up on any notion of enlightened users or freedom. Chattel don’t get rights.
I wonder if “morons” is the problem, or if it’s something else.
Most (really, almost all) people have an anxiety around technology (and around paper forms and “bureaucracy”) and I’m not entirely sure that it’s a sign of low intelligence. Consider that most people have their accounts done by taxes just to have the complexity managed by someone else. It’s not that you need a high IQ to fill out tax forms, but most people just find it anxiety-inducing enough that they’d rather have “an expert” take care of it for them.
Also, there is a lot of terrible software out there. I tend to think that this leaves people tech-phobic even when the quality of service from software has surpassed that which is available from humans.
I wonder if the results would’ve been the same had the users been given paper forms instead of computers.
At some point we just end up in infantalizing our software for morons. That’s fine and accessible and accommodating, mind you, but that also means that we have to give up on any notion of enlightened users or freedom. Chattel don’t get rights.
I wonder if “morons” is the problem, or if it’s something else.
Most (really, almost all) people have an anxiety around technology (and around paper forms and “bureaucracy”) and I’m not entirely sure that it’s a sign of low intelligence. Consider that most people have their accounts done by taxes just to have the complexity managed by someone else. It’s not that you need a high IQ to fill out tax forms, but most people just find it anxiety-inducing enough that they’d rather have “an expert” take care of it for them.
Also, there is a lot of terrible software out there. I tend to think that this leaves people tech-phobic even when the quality of service from software has surpassed that which is available from humans.
I was initially horrified by your claim but some research indicates you may be more correct than I previously thought: http://www.zerohedge.com/news/2016-03-30/depressing-survey-results-show-how-extremely-stupid-america-has-become