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    My personal experience filing a complaint against my ISP for data caps was that they forwarded the complaint to my ISP, who responded to me with a generic letter about how their policies ensure providing the best experience for their customers, and the complaint was considered addressed/closed. It was a complete waste of time and at no point did I get the impression that anybody at the FCC gave two shits about it, and the entire process seemed oriented around providing the ISP a chance to send a generic response. Disenfranchising. I got nothing but aggravation from the experience and do not consider it as any form of recourse or being heard by anybody.