Bill Shannon was among the half-dozen people who answered most questions about IMAP on Stack Overflow. One can learn something about the people by reading their answers… Bill’s answers are uniformly unopinionated and helpful. You may be able to tell from my answers whether I’d slept well, not so from Bill’s. I thought him professional, but now that he’s dead, I finally understand that the correct adjectives are gentle and helpful. RIP, I suppose. It’s good that the answers stay.