I think that’s ‘part’ of it. It also depends on the type / style of moderation. We run a huge community (4 million visitors a month) - we’ve had to ban some of our top posters over the years - just for being smarmy bastards.
You can be big, and have a friendly place - but you’re going to have to do some ‘shitty’ things to keep it that way.
I love talking about community management. Can you tell us more about the community you run and how you approach community management?