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    You could pace schedules. You could ensure that no one works more than eight hours a day. You could let people off 20 minutes early to avoid rush hour. You could make it as easy as possible for parents to take the day off when their kids are sick. You could make people feel like they’re important, because people are important.

    My employer is very good with this. We suck with methods and tools though. Software is still crappy. This year the CEO withheld the “software quality award” to make that clear.

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      Nothing says “we value you work and recognize that you’re doing your best” quite like being scolded by the CEO…