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    At this point it’s almost hard not to blame the victim. Apple has a long history of deleting music whenever they feel like it, why would anybody trust iTunes with the only copy of their music?!?

    I completely agree it’s unbelievable and wrong, but they’ve done it on purpose for a long time, and they’re probably not going to do anything about it.

    Here’s my anecdotal story about this: A while back I was having a problem with music on my phone. Sometimes out of the blue entire playlists would simply be empty. I knew the music had been there because I was listening to it the day before for example, and there’s no reason I would create an empty playlist and load it onto my phone - it just doesn’t make sense. Eventually I tracked down the problem. If the music is loaded into iTunes from an external hard drive, and that drive isn’t connected when the phone is plugged in, iTunes will delete the music off the phone.

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      Because people generally think they own/have control of their computers and that their software will behave in a generally amicable way towards them and their data. Unfortunately as you mention, iPhones, iPods and iPads are fair game. Notice I didn’t say “smartphones and tablets”. Abusing your customers, it’s an Apple thing.

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      Wow, this is bonkers. I continue to like iTunes as a music player, but I’m glad I use Little Snitch to deny it most network access to *.apple.com domain names.

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        I’ve been maintaining a music collection on my hard drive since 8th grade… I’ve never been so happy to use Linux.

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          I have trouble empathizing because I would never lose my files like this, for reasons that that boil down to “I’m a programmer so I know better.” But that’s not acceptable UX for non-programmers. There are so many hard decisions, I’m relieved I don’t work on user facing software.

          Also, I think he config issued himself, since I have Apple Music on, without matching enabled. I’ve imported songs / remixes not available on Apple Music and it keeps the exact song and album cover I specify, and syncs it to my other devices. Maybe if they’d done that, they’d be fine. Still it’s a big deal to match and delete without warning. O_O

          WAV files have about ten times the number of samples,

          Complete misunderstanding of audio compression technology, but I guess that’s irrelevant.

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            Holy crap. This is making me seriously consider dropping my Spotify subscription (because as soon as one company gets away with it, the others will follow) and slowly buying back my library on CDs. That’s just freaking evil.

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              Does Spotify offer to upload your personal library and serve it to you? I thought the external song stuff was just integration of local files with your library and if the file didn’t exist on the local system it wouldn’t play it?

              There are plenty of reasons to want to drop Spotify, but this is one of the more out there ones I think.

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                You’re right, it is just reads a local library for now. However, many of the other popular streaming services upload your music. I wouldn’t be surprised to see Spotify add this “feature” too.

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                  With how much bad PR apple is getting over this I highly doubt Spotify will add such a feature. Although all of these fears can be avoided if regular backup are taken.

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              It’s interesting that in the link here, they say that they don’t touch your files:

              https://support.apple.com/en-us/HT204962

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                That’s from July of 2015. They’ve had a keynote presentation since then, so I think it’s safe to say that it’s out-of-date by Apple’s standards.

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                  It says they don’t “change or alter” the files, but I guess deletion technically doesn’t count as modification?

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                    Re-encoding the original to a different format then removing the original is modification.

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                  Who is Amber? I guess she works for Apple, but have no idea what her role or position is.

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                    It took three representatives before I could even speak to someone who comprehended what I was saying, and even when she admitted to Apple’s shady practice, she was able to offer no solution besides “don’t use the product.”

                    From this, I’d guess she’s a customer support representative that the author reached by calling Apple’s support line.

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                      Thanks. I apparently stopped reading half way through the last paragraph, expecting it to be more of a recap.

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                    I guess it’s also on the homepage, but in case people haven’t seen it, apparently there’s more to the story.