Business always wants to somehow blame us for being the victim of ‘identity theft’, but in reality, it’s they who are responsible for ensure they are not the victims of fraud.
Don’t let companies get away with blaming their lax measures on you if this happens.
What can we really do about this?
Take your wallet to a different company. Change the carrier. If you can’t swap out to a different company consider giving them less business with a pre-paid phone plan for example. Burden them with support costs and dispute all charges that were fraud, even if you lose and won’t get reimbursed they will feel the cost required for handling your support request / claim processing. Most of all, make your friends aware that they should be doing the same. Companies will start caring when they see money going a different way.