Unfortunately, long weekends and holidays are when infrastructure, websites, etc are the most vulnerable. Often there is a skeleton crew left, and often they come from the bottom of the engineering totem pole.
The ability to firefight is both hampered technically and logistically. I feel sorry for however much time Linode wasted escalating to the senior NOC network engineers.
Unfortunately, long weekends and holidays are when infrastructure, websites, etc are the most vulnerable. Often there is a skeleton crew left, and often they come from the bottom of the engineering totem pole.
The ability to firefight is both hampered technically and logistically. I feel sorry for however much time Linode wasted escalating to the senior NOC network engineers.