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    The point about ‘disturbing activities’ becoming impossible to monitor is very valid. Remote access software companies like Teamviewer removed the ability to turn the users screen black from the free edition after scammers abused it. Encryption is a slightly different matter however.

    Equally, encrypted free video conferencing tools exist, take Jitsi Meet for example. By disabling encryption for free users, they will force those with wrong intent on to other platforms, only delegating the problem.

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      By disabling encryption for free users, they will force those with wrong intent on to other platforms, only delegating the problem.

      Which is an understandable stance for them to take. They had enough bad press at the beginning of the COVID lockdowns with regards to lax security. They don’t want the future bad press about whatever abuse is happening with them not doing anything (because they can’t).

      Let other providers deal with that kind of bad press.

      It’s up to zoom to decide what type of customers they want and what type they don’t want.

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        What was the TeamViewer thing about turning the user screen black?

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          Tech Support Scammers used to used to turn their victims screens black to ‘fix their computers’ when in fact they would be trying to steal bank details etc… The black screen was also used by refund scammers to use inspect element to make it seem as if the victims bank balance had increased. This was only possible because the ‘black screen’ function came with the free version. After TeamViewer was alerted about this, they moved the feature to the paid version. Sadly, not all companies followed suit, Zoho assist still has this feature in the free version.

          By removing desired features from the free version, you push ‘bad actors’ onto over platforms. In Zooms case this will be Jitsi Meet.