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    It’s a 5-page PDF; Bill Gates email starts in the middle of page 3; pages 1 to 3 are various executives within Microsoft not being able to decide (for a whole 3 days) who should be owning which parts of the failure.

    Here’s the Hacker News discussion on the issue:

    And here’s a text-based transcript someone did on Reddit:

    A couple of best quotes:

    • “So they told me that using the download page to download something was not something they anticipated”

    • “Then it told me to reboot my machine. Why should I do that? I reboot every night — why should I reboot at that time?”

    • “Someone decided to trash the one part of Windows that was usable? The file system is no longer usable. The registry is not usable. This program listing was one sane place but now it is all crapped up.”

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      “So they told me that using the download page to download something was not something they anticipated”

      It’s so insane that I had to come up with a justification just as a thought experiment. Here’s off the top of head:

      The people get the Microsoft software mostly by buying it. Maybe it’s CD’s during the time when WAN bandwidth was slow and expensive. Most of the bonuses might calculated on things such as licensed sales. Some other part of the business, a cost center, handles the site that lets people download lots of stuff. Somebody knows they have to put up the servers, pay for the bandwidth, hire the admins, etc to do all that extra work for users that doesn’t add to the bottom line. Also, it might need to be there for legal reasons. So, they have it thrown together without any real resources just to say it’s there and keep costs low enough to get their bonuses next year.

      Eventually, none other than Bill Gates calls them out on it. Their employment, not mere bonuses, is threatened. They fix the problem.

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      I wonder what Bill thinks of Windows 10.

      “I wanted to change some settings, so I went to the Settings App. The setting I wanted to change wasn’t there but I did a search and it sent me to Control Panel.”

      “System Notifier pops up alerts constantly telling me my system is insecure, or maybe just to display an ad to tell me to sign up for OneDrive or Office 365.”

      “I type in the app I want to run in the Cortana bar. For some reason, random system filenames are prioritized in search over app descriptions, so I have to wait a while for the app to be found.”

      “Windows Defender only runs when the system is ‘idle’, which means that a long video conference with my coworker is the perfect time to bog the system down.”

      “I downloaded the Windows 10 update. It said there’s enough disk space to run. It then fails an hour later because it ran out of disk space. I know this because I searched Microsoft Support for the cryptic hexadecimal error code it gave me.”

      “I went to the Start Menu to launch a program that I just installed, but I couldn’t find it with the billion ads on my own computer and the undeletable shovelware pinned to the menu.”