A new law: All messaging apps expand until they can replace web browsers, which expand until they replace native APIs.
Unless they are very, very, very good bots. Chances are your bot kinda sucks and works like a flaky command prompt.
But doesn’t the author argue that the simple bots where you only enter numbers are more user friendly and faster to use than human like ones? It’s easier to enter 1 than “Please let me order a sandwich”