We’ve been working on this for the past few months. We soft-launched a couple of months ago, identified the biggest problems users experienced, and then fixed them. We still have lots (and lots and lots) of work to do, but I think we’re ready to start showing it to more people.
Our hunch is that a lot of folks are happy to help others—but, few have all that much time. So, Officehours lets folks set times when they’re available to help. Others then request these sessions. If approved, we connect them for a 10 minute call that runs through our system. (We take care of time zones, notifications, and all the other scheduling stuff.)
I hope you’ll check it out—and ask questions if you have any. :-)