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    The easiest way to handle free services is to offer a more capable paid service alongside it.

    This resonates with me. The more I use a service the more I want to pay for it and support. Migadu is a very good example of providing a good paid decentralized* email solution, they have an almost free account that is mostly paid by users using the platform for more mission critical stuff.

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      When I was a young adult I acquired Adobe products on the high seas for several years but once I had an industry job I gladly paid for it.

      In today’s climate, it seems (the royal) we have forgotten the purchasing power of people. Why is “free” with caveats the norm? I think if a company can be successful without VC-influence, go for it.

      Also, Migadu looks like a great service, thanks for sharing!