I can imagine someone wondering how software will get released before a competitor if you have to add documentation. Even if it leads to longer-term sustainability and speed.
It’s an interesting example of the of risks relying on SaaS/PaaS. Leveraging third party services gives you a big headstart, but this shows that you also need to be defensive and think about these third parties failing you (shutdown, acquisition, API change, pricing change, etc).
Are there stories of how people switch from SaaS to other models? I’ve always wondered how scaling worked in that manner.